Email customer service
Why is it that when you have to email a company's customer service staff, that no matter how much you try to simply exactly what you're complaining about, the reply back always seems to fixate on the least important part of your issue, ignoring the central theme, and giving a totally irrelevant form letter in response?
I don't think I've been able to resolve anything meaningful lately in less than 3 emails from me to clarify the question and question their answers. But it's still easier than trying to get someone on the phone that can understand and speak English...